Please see below our Terms and Conditions, to help explain what is expected from both us (West Midlands Safari Park) and you, our guest.
If you are unsure of anything after reading our Terms and Conditions, please don’t hesitate to get in touch with our Team.
Important information before you book:
You must be over 18 to make a booking.
There must be at least one adult (18+) staying in each Lodge.
Booking procedure
Full payment by credit or debit card is required at the time of making your booking. This can be taken online or by telephone. Please ensure you have read all details regarding your stay before booking. We regret that we do not accept AMEX for bookings online or in the park.
Payment confirmation
If any of the details on your confirmation email are incorrect, or require changing, especially your mobile number or email address, you must inform our Bookings Team.
Travel Insurance
We do not offer travel insurance, we recommend you take out a policy prior to your stay with us.
Our agreement
A contract (our agreement) is formed when we receive the required payment and you have received a confirmation. If you do not receive a confirmation within 24 hours, please contact our Team immediately. Required payment means the full amount due for your stay including any amount allocated towards meals and wider optional services at the point of booking. Our agreement with you binds you, (the person named on the confirmation), and all members of your party, including children. You must ensure that all members of your party are aware of and accept all of this agreement. Our agreement continues until the last member of your party has left West Midlands Safari Park, including any extension to your stay and for such time afterwards as may be necessary. We will send your confirmation via email, explaining the price for your stay and any additional charges.
All members of your party are subject to West Midlands Safari Park’s Admission T&C’s, a copy of which can be found here.
West Midlands Safari Park may, in its sole discretion, revise or change these Terms and Conditions (in whole or in part), the content of our website or Lodge package at any time without prior notice to our Guests.
The most up–to–date prices for accommodation are shown on our website. Any prices shown on our website or other communications are subject to regular review and may change. The agreed price for your stay will be quoted when you make a booking and will be shown on the confirmation.
This price includes:
Use of your accommodation for the maximum number of guests we indicate, unless otherwise stated.
A separate payment for the price of your optional dinner and breakfast meals for all guests which is our self-heated dining experience for enjoyment in your lodge. Should a guest choose to opt out of the dinner and breakfast meals for any or all guests, they may request a refund of all, or the applicable portion, of their charge paid for the dinner and breakfast meals as appropriate. See dining opt out policy below.
Any other amenities or services described as included in the price of your stay is in the information provided to you at the point of confirmation.
Ride wristbands are only included during summer season bookings (generally mid-February – October).
Tickets for any activities included in your booking will be issued to you on check-in – you will have access to the Safari Drive once, on each day, unless otherwise stated.
The price does not include:
Use of facilities and activities not included in your confirmation, for example, VIP Experiences or Minibus Guided Tours.
Meals within the Safari Park, unless detailed as part of your booking.
The Free Return Offer issued to guests booking standard West Midlands Safari Park tickets online.
Tax and price promise
All relevant prices include VAT at the appropriate rate. We will bear the burden of any appropriately charged VAT within our prices but at our discretion. We have the right to increase prices in line with any change in VAT or any other dues or fees levied on your stay. We will not make any such increase to the basic cost of your break within 30 days of your holiday start date. We will also absorb all such increases where they form less than 2% of the total cost of your stay. These provisions do not apply to insurance you may take out personally or any other separate charges you have pre-booked.
Special Offers & Lodge Pricing
We may introduce special offers or adjust pricing for our lodges from time to time, including but not limited to online discounts and sales. You will not be entitled to a refund or credit if the price of the lodges are subsequently reduced after you have made a booking. You can request a cancellation to rebook, this would be subject to our cancellation charges as detailed in our T&Cs.
It is necessary to collect your personal information when making a booking by phone or online. The type of information we require to make a booking includes information such as names, addresses, telephone number, and financial information.
In some circumstances, we may need to collect more sensitive personal information to enable us to make provisions for guests with medical conditions or disabilities, or information from a passport to satisfy statutory requirements.
If you want more information about how we collect and use your personal information, please refer to our Privacy Policy.
Special requirements and disabilities
We welcome guests with restricted mobility, a disability, medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible, so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded. Please email our Team who will be happy to discuss any particular special requirements you or a member of your party may have.
This may include the availability, suitability and potential reasonable adjustments to our accommodation, as well as the potential for a guest to be accompanied by someone who is able to provide for any particular needs they may have over and above any reasonable adjustments we are able to make.
A risk assessment might be required prior to confirming a booking or allowing participation in certain leisure activities. We rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to update us with any change in circumstances prior to and during your stay.
Medical assistance and clinical waste
Our Guest Services team provide general first aid and limited medical assistance. As such, it will often be necessary for a guest to be able to administer or attend to their own medical needs or have someone accompany them who can do so. Instructions concerning disposal of sharps and clinical waste are available. Please contact Guest Services with specific requests.
Information about your party
You (the booker) must be a member of your party unless we agree otherwise. Failure to provide us with full details of the make-up of your party prior to your arrival may result in access to your accommodation being delayed or denied. We want to maintain a safe and secure environment for you and your family and may ask for identification on arrival. We don’t knowingly allow anyone to use or visit our accommodation who is a convicted child sex offender or subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Sexual Risk Order or Child Abduction Notice. We may also need to collect specific information as required by The Immigration (Hotel Records) Order 1972.
We reserve the right to conduct security searches as a condition of entry to protect your safety and that of other visitors. We may conduct security searches of clothing, bags and vehicles, as determined by us at our reasonable discretion, including on entry and exit of our accommodation.
In the event that we are required to provide additional specialised assistance for members of your party, or have need to make temporary or permanent repairs required to make good, or replace parts of buildings, decoration, furniture, ornaments, pictures, electrical appliances, crockery, glass ware and cutlery, as a consequence of carelessness or unreasonable behaviour we reserve the right to claim compensation from you.
